Frequently Asked Questions

1.Wireless connection issues?

Will setting a manual (or static IP) address on my printer keep my computer from losing communication with my wireless printer?
How do I set up my printer with an Internet Service Provider (ISP)-provided router?
How do I improve a weak signal from my wireless router?
What is MAC Address filtering and how does it work with my printer?
How do I print wirelessly without a wireless router?

2.Login and Security issues?

What should I do if I have forgotten my wireless router login?
Why do I see more than one network name (SSID) listed?
What should I do if I don’t know my wireless network name (SSID)?
Why do I not see my network name (SSID) listed?
What should I do if I don’t know my network security password (WEP key or WPA/WPA2 passphrase)?
Why do I have more than one WEP key, and what is WEP key indexing?
Why might Wi-Fi Protected Setup (WPS) change my wireless network name and security settings?

3. Printing and Scanning issues?

Why do I have trouble printing even after my printer has been successfully connected to my wireless network?

Your printer may no longer be connected to the network

Printer a Wireless Network Test Report from the printers’ control panel to check if there are any connection issues shown at the top of the report.
If no issues are shown on the Report, try accessing the Printer’s Homepage. To do this, find the printer’s IP address from the report and type that into a web browser (i.e. Internet Explorer). If you can’t access the Homepage, try power cycling the printer and your router and try again.
Your computer may no longer be connected to the same network as your printer

Make sure your computer is connected to the same network as the printer
The best way to check this is to open your web browser (for example Internet Explorer) and type the printer’s IP address in the address box of the browser (for example, in order to access the printer’s home page (also called an EWS or embedded web server). This web page comes directly from the printer. Being able to open and view this page proves the computer and printer are connected to the same network.
Security software installed on your computer (firewall and anti-virus) may be blocking communication

If you are using firewall software on your computer, it may be blocking your attempts to reach other devices on your network. Be sure that if you see pop-up dialogs from your firewall software related to HP programs, you choose to always allow these programs access.
See firewall help for more information.
Your computer is connected to a VPN (virtual private network)

If your computer uses a VPN connection to access an outside secure network, you may need to first disconnect from the VPN in order to use the printer on your wireless network.
The wireless router is in an improper operating state

Sometimes wireless routers can get into an improper operating state and restarting can help. To restart your wireless router, remove the power cord from the wireless router, wait 30 seconds and then plug the power cord back in.
The IP address of the printer may have changed

If your printer’s IP address changed, the printer’s software may not be able to locate the printer over the network. Perform the steps below to update the software with the changed IP address by using the Update IP Address utility (only for Windows users):

For Windows XP, Windows Vista or Windows 7:
Start -> Programs -> HP -> {your printer model} -> Update IP Address.

For Windows 8/8.1:
Launch the Printer Software from the Start screen (icon for the printer model name) or from the tile named for your printer.
Select (click or touch) Utilities on the top of the Printer Software screen
Select Update IP Address
Enter the new IP Address.
What should I do if I cannot scan?
How do I fix printing and scanning problems using Windows 7?
How do I fix printing and scanning problems using Mac OS X?