At our tech support company, we have a clear-cut refund policy. In case, the problem is not solved as per terms and conditions, then we refund the amount. Call us in 30 days for the refund. During this period, we can solve your problem free of charge. If this does not work, we will refund back. Mark you, if the customer has purchased a third party software, product or application with a product key or activation key; then money shall not be refunded.